Terms & Conditions
Deposit: Please note that a non-refundable 30% deposit is required to secure your booking and this payment must be received by “The Event Merchant Company” within 7 days of the date of our tendered invoice. If the deposit is not received within 7 days of the invoice date then the reserved items will no longer be held in the Hirers favour. Payment of deposit indicates acceptance of our Terms and Conditions.
Final payment: Must be received by “The Event Merchant Company" into our nominated Bank Account a minimum of 14 days prior to the event date.
Rental Period: Rental periods are for 3 standard business day, which is defined as 72 hours. Longer periods are subject to an additional charge unless negotiated prior to booking.
Quotes: All quotes are valid for 7 days from the date the quote is issued. If you would like to proceed with your quote then please advise us within 7 days of the quotation date and we will issue an invoice with the required deposit payment information contained therein.
Quantity Change: We understand that initially advised event numbers are often subject to change, but we require your final determined numbers to us at least 14 days prior to your event. A 5% decrease in your quoted numbers is accepted, however, any further decrease in final numbers from the accepted original quote will be subject to full payment. Please be mindful of our potential limitation on our ability at late notice to increase product quantity, as this depends on that days product stock availability because of potential other bookings on the same date.
Product Care: In the circumstances whereby the event venue wash any of the products rented, some of our products are gold plated so please advise the event venue to be extra gentle when washing the plates and to not use an abrasive cleaning scourer. Only wash with a sponge as this prevents unnecessary scratches. Gold rimmed plates and glassware are to be washed only by hand and not in a dishwasher. Please scrape and rinse plates free of any food, plates should be packaged dry. Plates must be returned in the same condition they are received. All cutlery is dishwasher safe, however please handle with care.
Damage Waiver: A non-refundable damage waiver is applied to every booking. The hirer is responsible for returning all rental items in the same condition in which they were received, except for ordinary wear and tear. The damage waiver is a standard fee in the hiring industry to cover minor damage to the stock. It does not cover loss or negligence resulting in the item having to be replaced or written off. Products that are missing, returned permanently damaged, lost or stolen due to mishandling/negligence or any other misadventure or incident, will incur a reimbursement cost of $10.00 per piece/item by the Hirer to “The Event Merchant Company”. Should the replacement value exceed the damage waiver then the Hirer will be responsible for the reimbursement to us of the entire cost of the damaged and/or non-returned items, including the excess cost above the value of the damage waiver monies already lodged, if such reimbursement be applicable.
Processing & Handling: A minimum processing and handling fee of $100 is charged at the time of booking and covers the manual labour required to assemble your order and clean and wash your order at the conclusion of your event. The processing and handling fee will subsequently increase based on the size of your order. Given the nature of our products and their obligatory health/hygiene maintenance requirements; all products require a thorough clean after use. Products that are gold rimmed MUST BE hand washed only.
Delivery: Delivery fees are calculated on the distance from our warehouse location in the Yarra Valley to your event and as such take in to consideration our travel time and distance covered. Late night pick up after 12am is will incur an additional fee.
Dry Hire: We currently offer a limited dry hire service for smaller bookings and this is determined on a case by case basis. Due to the nature of our products not every booking is suitable for self pick up. Please enquire at the time of booking. Our dry hire pick up location is in the Yarra Valley. For security we require a copy of valid photo identification of the recipient picking up any dry hire goods. In addition, a fully refundable cash bond is due at the time of pick up and is subject to change depending on the product value of the booking. The minimum cash bond required is $100.00. Due to the breakable nature of our goods, all self collection bookings will incur a 15% damage waiver fee.
Cancellations: In the unfortunate event that a function booking is cancelled by the Hirer, our full quoted amount less deposit will be refunded if such cancellation is advised by the Hirer at a point in time greater than 14 days prior to your function date. If a cancellation is advised within 14 days of the event, all monies paid by the Hirer are forfeited.
Postponements/unforseen circumstances: In the event a booking is postponed for personal, government mandated or unforseen circumstances, all Terms and Conditions agreed to within will be adhered to. The Event Merchant Company will endeavour to reschedule the booking to an alternative date should a date be provided upon postponement. Initially confirmed products cannot be guaranteed for the rescheduled event date, however, similar products will be provided in lieu. All products are subject to availability. Should a mutually suitable date for a rescheduled booking not suit both The Event Merchant Company and ‘the Hirer’, all Terms and Conditions as stipulated within shall be followed.
Payments: The Event Merchant Company accepts credit card and direct deposit payments. Credit card payments incur a surcharge of 1.75%. Direct deposit details are listed on the invoice.
Liability: Neither The Event Merchant Company nor its employees shall be liable for any injury, damage, loss, illness, delay or expense caused to you or any other persons attending the event except insofar as such injury, loss, illness, delay or expense results from the proven negligence or deliberate action or omission of The Event Merchant Company.
Release & Indemnity: You the Hirer agree to the release of The Event Merchant Company from, and agree to indemnify The Event Merchant Company- with respect to any third party claims, action, suits, demands, costs and expenses for damage or injury to person(s) or property arising directly or indirectly from/out of the conduct of your event.
Your signed client booking form for your order with “The Event Merchant Company” confirms your acceptance of our nominated “Terms and Conditions” of hire. In order to process your booking "The Event Merchant Company" must receive the Hirer's signed "Terms and Conditions" of hire via email within 7 days of the date of our tendered invoice.